Processing order is the time it takes from when you place your order on our site to when it gets packed up and shipped out. This usually takes 1-2 business days. Once your order is placed, we have a very limited window to make any changes or cancellations. If you require an order change or cancellation, please let us know as soon as possible by messaging us at the chat bubble. We can’t guarantee that we’ll be able to catch your order before it gets to our warehouse for fulfillment, but we’ll try our absolute best! Please note that during holidays, new product launches, restocks, and promotions, order processing times may be subject to delays. We thank you in advance for your understanding!
Delivery time is the transit time and does not include processing order time. After dispatched, it will usually arrive on the following time frame.
 
 

FEDEX

 

2-3 business days 

 

DHL

 

3-5 business days 

 
 

OTHERS

 

4-30 business days for countries that has available sea shipping options. We also accept pick up at our office in Seoul, if you book your own courier of if you send us shipping label from your own shipping account.

If you are shipping to Hawaii, Alaska, an APO/FPO address, or any U.S. territories, transit times may take a little longer.

Please note: We cannot ship to APO/FPO addresses or PO Boxes .

Shipping costs will vary depending on weight and shipping destination. Costs will be automatically calculated by shipping provider upon checkout. Customs duties and import taxes, if there is any, shall be paid by buyers in their destination countries.

Once your package has been shipped, you’ll receive a shipping confirmation email with your tracking number. FEDEX AND DHL trackers are available at your order details.

  • We take full responsibility for damaged products due to manufacturing defects. Please send us a photo at cio@tagt.co.kr, and we’ll be happy to figure out a solution.
  • Delays in transit times may occur with the carrier. If your order is still in transit and has not been delivered within our promised timeframe, your order may be lost. Please contact us.
  • If your package has been marked delivered yet you can’t locate it, please allow 3 business days from the delivered date on the tracking number as some carriers may be experiencing latency issues and lags in their tracking. If by the 3rd business day you still cannot locate your order, please reach out to us.

We replace or refund defective, wrong or expired products. Please email your concern to cio@tagt.co.kr.

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